Privacy Policy

At Black Forest Trees, we're committed to handling your personal information with care and respect. This policy explains what we collect, why we collect it, and how we keep it safe.

What Information We Collect

When you place an order or request a quote, we may collect the following:

- Full name

- Delivery address

- Phone number

- Email address

- Payment reference information (e-transfer confirmations only — we do not store banking details)

How We Use Your Information

We use the information you provide to:

- Process and fulfill your order

- Arrange and confirm delivery and installation

- Communicate with you regarding your purchase

- Send invoices and collect payment

We do not sell, trade, rent, or share your personal information with third parties.

Data Security

We take appropriate steps to protect your information from unauthorized access, disclosure, or misuse. Your information is stored securely in password-protected files.

Data Retention

We retain your personal information for record-keeping and legal compliance purposes. After this period is over, your information is securely deleted.

Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

- Access the personal information we hold about you

- Request corrections to inaccurate information

- Withdraw consent for use of your information, subject to legal or contractual obligations

To exercise any of these rights, contact us at [email protected].

Cookies & Website Data

Our website may use basic analytics to understand visitor traffic. We do not use cookies to collect personally identifiable information. You may disable cookies at any time through your browser settings.

Your Consent

By placing an order or submitting a quote request through our website or Marketplace listing, you consent to the collection and use of your personal information for the purposes outlined above.

Contact Us

If you have any questions about this policy or how your information is handled, please reach out: [email protected]